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Customer Service Representative
2 months ago
Job Summary:
We are seeking a highly motivated and customer-focused Member Experience Representative to join our team at the YMCA of Greater Vancouver. As a key member of our team, you will be responsible for providing exceptional customer service to members and guests, promoting membership sales and retention, and supporting the delivery of YMCA programs and services.
Key Responsibilities:
- Provide exceptional customer service to members and guests, responding to inquiries and resolving issues in a timely and professional manner.
- Promote membership sales and retention through various channels, including in-person sales, phone calls, and email communications.
- Support the delivery of YMCA programs and services, including fitness floor operations, program registration, and member orientation.
- Assist with data entry, cash handling, and other administrative tasks as required.
- Work collaboratively with the Member Services Team, Fitness Director, and YMCA staff and volunteers to achieve team goals and objectives.
Requirements:
- Current Standard First Aid and CPR-C & AED certificate.
- Computer proficiency, including Microsoft Office and CRM systems experience.
- Minimum one year experience in customer service and sales.
- Excellent communication and interpersonal skills with customer service orientation.
- Experience in a fitness facility or recreation centre an asset.
- Access to reliable transit or a vehicle.
- Completion of secondary school or equivalent.
What We Offer:
The YMCA of Greater Vancouver is a leading charity in the Lower Mainland, providing vital community services that promote healthy living, social responsibility, and community engagement. As a Member Experience Representative, you will be part of a dynamic team that is dedicated to making a positive impact in our community. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
How to Apply:
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to our Human Resources department.
