Technical Support Specialist
4 weeks ago
We are seeking a highly skilled User Support Technician to join our team at DIGIPRO IT SOLUTIONS LTD.
Job Summary:The User Support Technician will provide technical assistance and support to users experiencing difficulties with computer systems, software, and other technology-related issues. The successful candidate will have excellent communication and problem-solving skills, with the ability to work independently and as part of a team.
Key Responsibilities:- Respond to user inquiries and provide technical assistance via phone, email, or in-person
- Consult user guides, technical manuals, and other documents to research and implement solutions
- Provide training and guidance to users on computer systems, software, and other technology-related topics
- Collect, organize, and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software to improve user experience
- Provide business systems, network, and Internet support to users in response to identified difficulties
- College, CEGEP, or other non-university certificate or diploma from a program of 1 year to 2 years
- 1 year to less than 2 years of experience in a technical support role
- Excellent communication and problem-solving skills
- Ability to work independently and as part of a team
- Strong knowledge of computer systems, software, and technology-related topics
- Experience working with diverse user groups, including persons with disabilities, newcomers, and refugees
- Knowledge of accessibility and inclusive design principles
- Ability to provide training and guidance on diversity and inclusion topics
- Permanent employment opportunity
- 35 to 40 hours per week
- English language of work
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