Technical Support Specialist
2 months ago
Stó:lō Service Agency (SSA) is seeking a **Technical Support Specialist **to assist in administering and overseeing the overall operations and maintenance of the SSA networks between the main campus, regional offices and the Internet.
**Qualifications/Requirements**:
- Extensive knowledge and expertise with computers and other office equipment.
- Fluent in best practices for Information Technology Service management(ITSM)
- Must be organized and have extensive record keeping experience including knowledge of the use of an Information Technology Infrastructure Library (ITIL).
- Ability to work independently and with minimum supervision.
- Ability to research, analyze, assess, and document complex technical solutions.
- Excellent verbal/written communication skills and proven ability to establish rapport and effectively communicate very technical information with people of all educational & occupational backgrounds.
- Excellent problem-solving skills including incident management, problem management, and change management.
- Commitment to ensuring security, privacy, and confidentiality measures are followed.
- Assists in monitoring and maintaining the SSA Local Area Network (LAN) and the Wide Area Network (WAN) in the following areas:
- Assist with user account management in a hybrid Windows Server and Microsoft 365 cloud environment.
- Assist with configuration and maintenance of LAN and WAN hardware such as switches, wireless and routers.
- CompTIA A+ certification or equivalent industry experience.
- Minimum 5 years of experience with troubleshooting and direct technical support to both technical and non-technical users.
- Minimum 2 years post-secondary training in related technology field.
- Actual industry experience (minimum of 5 years) in any or all of the tasks cited in the specific duties and responsibilities.
- Proof of education documentation.
- Must hold and maintain a valid Class 5 BC Drivers’ License.
- Must successfully pass Criminal Records Check.
- SSA has implemented a mandatory COVID-19 vaccination policy, requiring all staff to be vaccinated.
**Job Types**: Full-time, Permanent
Pay: $60,000.00-$65,000.00 per year
**Benefits**:
- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program
Flexible language requirement:
- French not required
Schedule:
- Day shift
- Monday to Friday
- Weekends as needed
**Education**:
- Bachelor's Degree (required)
**Experience**:
- IT support: 5 years (required)
Licence/Certification:
- Cisco Network Associate/Professional Certification (required)
Work Location: In person
Application deadline: 2024-11-30
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