Technical Support Specialist
4 weeks ago
We are seeking a highly skilled and experienced User Support Technician to join our team at DIGIPRO IT SOLUTIONS LTD.
Job Summary:The User Support Technician will be responsible for providing technical assistance and support to users experiencing difficulties with computer systems, software, and other technology-related issues.
Key Responsibilities:- Respond to user inquiries and provide timely and effective solutions to technical issues.
- Consult user guides, technical manuals, and other documents to research and implement solutions.
- Provide advice and training to users in response to identified difficulties.
- Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
- Participate in the redesign of applications and other software.
- Provide business systems, network, and Internet support to users in response to identified difficulties.
- College, CEGEP, or other non-university certificate or diploma from a program of 1 year to 2 years.
- 1 year to less than 2 years of experience in a related field.
- Device drivers.
- Networking security.
- Desktop applications.
The User Support Technician will work in a fast-paced and dynamic environment, providing technical support to users in a variety of settings.
What We Offer:- Permanent employment.
- English as the primary language of work.
- 35 to 40 hours per week.
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