Technical Support Specialist

4 weeks ago


Chilliwack, Canada DIGIPRO IT SOLUTIONS LTD. Full time
Job Title: User Support Technician

We are seeking a highly skilled and experienced User Support Technician to join our team at DIGIPRO IT SOLUTIONS LTD.

Job Summary:

The User Support Technician will be responsible for providing technical assistance and support to users experiencing difficulties with computer systems, software, and other technology-related issues.

Key Responsibilities:
  • Respond to user inquiries and provide timely and effective solutions to technical issues.
  • Consult user guides, technical manuals, and other documents to research and implement solutions.
  • Provide advice and training to users in response to identified difficulties.
  • Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
  • Participate in the redesign of applications and other software.
  • Provide business systems, network, and Internet support to users in response to identified difficulties.
Requirements:
  • College, CEGEP, or other non-university certificate or diploma from a program of 1 year to 2 years.
  • 1 year to less than 2 years of experience in a related field.
Preferred Qualifications:
  • Device drivers.
  • Networking security.
  • Desktop applications.
Work Environment:

The User Support Technician will work in a fast-paced and dynamic environment, providing technical support to users in a variety of settings.

What We Offer:
  • Permanent employment.
  • English as the primary language of work.
  • 35 to 40 hours per week.


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