Technical Support Specialist
8 hours ago
We are seeking a highly skilled Technical Support Specialist to join our team at MESONS TECHNOLOGIES INC.
Job Summary:The Technical Support Specialist will provide technical assistance and support to users experiencing difficulties with computer systems, networks, and software. The ideal candidate will have excellent problem-solving skills, strong communication abilities, and a passion for delivering exceptional customer service.
Key Responsibilities:- Provide technical support and troubleshooting for computer systems, networks, and software
- Respond to user inquiries and resolve technical issues in a timely and efficient manner
- Collaborate with internal teams to identify and resolve technical issues
- Develop and maintain technical documentation and knowledge base
- Participate in the design and implementation of technical solutions
- Supervise and mentor junior technical support staff
- Bachelor's degree in Computer Science, Information Technology, or related field
- 1-2 years of experience in technical support or a related field
- Excellent problem-solving skills and attention to detail
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
The Technical Support Specialist will work in a dynamic and fast-paced environment, collaborating with internal teams to deliver exceptional customer service and technical support.
What We Offer:- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
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