Guest Service Supervisor

1 week ago


Halifax, Nova Scotia, Canada Marriott International Full time
Job Summary

We are seeking a highly skilled Guest Service Supervisor to join our team at Marriott International. As a key member of our hotel operations, you will be responsible for ensuring exceptional guest experiences and providing top-notch service to our valued customers.

Key Responsibilities
  • Process guest check-ins, verifying identity and payment information, and assigning rooms.
  • Set up accurate accounts for each guest and enter Marriott Rewards information.
  • Secure payment prior to issuing room keys and verify/adjust billing.
  • Compile and review daily reports/logs/contingency lists and complete cashier and closing reports.
  • Supply guests with directions and property information and accommodate guest requests.
  • Process all payment types, vouchers, paid-outs, and charges, and balance and drop receipts.
  • Count and secure bank at beginning and end of shift and obtain manual authorizations.
  • Notify Loss Prevention/Security of any guest reports of theft.
Requirements
  • High school diploma or G.E.D. equivalent.
  • At least 1 year of related work experience.
  • At least 1 year of supervisory experience.
What We Offer

As a Guest Service Supervisor at Marriott International, you will have the opportunity to work with a diverse team of professionals and develop your skills in customer service, leadership, and problem-solving. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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