Guest Service Supervisor
1 week ago
We are seeking a highly skilled Guest Service Supervisor to join our team at Marriott International. As a key member of our hotel operations, you will be responsible for ensuring exceptional guest experiences and providing top-notch service to our valued customers.
Key Responsibilities- Process guest check-ins, verifying identity and payment information, and assigning rooms.
- Set up accurate accounts for each guest and enter Marriott Rewards information.
- Secure payment prior to issuing room keys and verify/adjust billing.
- Compile and review daily reports/logs/contingency lists and complete cashier and closing reports.
- Supply guests with directions and property information and accommodate guest requests.
- Process all payment types, vouchers, paid-outs, and charges, and balance and drop receipts.
- Count and secure bank at beginning and end of shift and obtain manual authorizations.
- Notify Loss Prevention/Security of any guest reports of theft.
- High school diploma or G.E.D. equivalent.
- At least 1 year of related work experience.
- At least 1 year of supervisory experience.
As a Guest Service Supervisor at Marriott International, you will have the opportunity to work with a diverse team of professionals and develop your skills in customer service, leadership, and problem-solving. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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