Lead Supervisor I

1 week ago


Toronto, Ontario, Canada Tapestry Full time
Job Summary

We are seeking a highly skilled and experienced Store Operations Manager to join our team at Tapestry. As a key member of our store leadership team, you will be responsible for driving sales growth, improving operational efficiency, and delivering exceptional customer service.

Key Responsibilities
  • Sales and Customer Service:
    • Develop and implement sales strategies to drive revenue growth and meet sales targets
    • Provide exceptional customer service, ensuring a positive shopping experience for all customers
    • Build and maintain strong relationships with customers, colleagues, and stakeholders
  • Operations and Logistics:
    • Oversee daily store operations, ensuring efficient and effective use of resources
    • Manage inventory levels, stockroom organization, and visual merchandising
    • Coordinate with vendors, suppliers, and logistics teams to ensure timely and accurate delivery of merchandise
  • Team Management and Development:
    • Lead, motivate, and develop a high-performing team of sales associates and supervisors
    • Provide coaching, training, and feedback to ensure team members have the skills and knowledge needed to succeed
    • Conduct regular performance reviews and develop action plans to improve team performance
  • Business Analysis and Reporting:
    • Analyze sales data, customer trends, and operational metrics to identify areas for improvement
    • Develop and implement business plans to drive sales growth, improve operational efficiency, and increase customer satisfaction
    • Prepare and present regular business reports to store leadership and corporate teams
Requirements
  • Experience: 1-3 years of retail management experience, preferably in a luxury retail environment
  • Education: High school diploma or equivalent; college degree preferred
  • Technical Skills: Proficiency in cash register systems, basic computer skills, and ability to use mobile POS and internet
  • Physical Demands: Ability to work in a fast-paced environment, lift up to 25 pounds, and stand for long periods
What We Offer
  • A competitive salary and bonus structure
  • A comprehensive benefits package, including medical, dental, and vision insurance
  • A 401(k) retirement plan with company match
  • Opportunities for professional growth and development

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