Lead Supervisor I

3 days ago

Toronto, Ontario, Canada Tapestry Full time

Lead Supervisor Role

The Lead Supervisor plays a pivotal role in the store's overall success, embodying the behaviors necessary to drive sales and operational processes. This individual sets the standard for performance, representing Coach at its highest standards. They serve as a versatile team player, adapting to various roles within the store environment.

Key Responsibilities

SALES
  • Collaborate with Store Manager(s) and Assistant Store Manager(s) to align sales strategies with Company priorities and values.
  • Develop and lead a sales team to deliver Coach's Selling and Service expectations.
  • Implement sales initiatives and growth across all categories, working closely with Store Manager(s) and/or Assistant Store Manager(s).
  • Leverage floor supervisor assignment responsibilities to drive sales and achieve individual and team goals.
  • Hold sales team accountable for personal sales and productivity management.
  • Maximize clienteling strategy in partnership with Store Manager(s) and Assistant Store Manager(s), monitoring progress to achieve business goals.
  • Build credibility and trust with team members and customers, serving as a personal fashion advisor to drive business results.
  • Create positive impressions with store team and customers by maintaining a professional appearance consistent with Coach's Guide to Style.
  • Act as a brand ambassador in the local market, driving brand loyalty and business through community involvement and partnerships.
  • Sensitive to customer and team needs, tailoring approach to meet individual requirements.
  • Solution-oriented and forward thinking in resolving customer issues, partnering with Store Manager(s) and/or District Manager as needed.
  • Develop and maintain product knowledge skills, staying up-to-date on current collections.
  • Understand the impact of staffing on sales and recruit accordingly.
  • Coach, develop, and motivate the sales team to meet goals and utilize Company tools, delegating and empowering others to grow.
  • Provide regular feedback and coaching to team members, creating short and long-term goals to achieve personal metrics and performance development.
OPERATIONS
  • Manage daily operational tasks according to Coach standards, adapting to changing business needs.
  • Demonstrate strong business acumen and decision-making skills.
  • Interact and communicate with supervisor(s) regularly, maintaining a calm and professional demeanor.
  • Maintain the interior and exterior of the store, partnering with the corporate office as needed.
  • Understand and utilize retail systems and reporting tools to inform business decisions.
  • Adhere to all applicable Coach retail policies and procedures, including POS and Operations procedures.
  • Leverage Coach's tools and technology to support relationship building and clienteling efforts.
  • Work with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and improve operational functions.
  • Ensure all daily tasks are completed without negatively impacting customer service standards.
Competencies Required
  • Drive for Results: Consistently exceeds goals, prioritizing results-driven performance.
  • Customer Focus: Dedicated to meeting customer expectations, using feedback to improve products and services.
  • Creativity: Generates innovative ideas, making connections between seemingly unrelated concepts.
  • Interpersonal Savvy: Builds strong relationships with customers and team members, using diplomacy and tact to resolve conflicts.
  • Learning on the Fly: Adapts quickly to new challenges, using feedback to improve performance.
  • Perseverance: Pursues goals with energy and determination, overcoming obstacles to achieve results.
  • Dealing with Ambiguity: Comfortable with change, adapting to uncertain situations and making informed decisions.
  • Strategic Agility: Anticipates future consequences and trends, creating competitive strategies and plans.
  • Building Effective Teams: Fosters a positive team culture, empowering team members to grow and succeed.
  • Managerial Courage: Provides direct and constructive feedback, taking necessary action to address performance issues.
Additional Requirements
  • Experience: 1-3 years of previous retail experience, preferably in a luxury retail service environment.
  • Education: High school diploma or equivalent; college degree preferred.
  • Technical: Knowledge of cash register systems, basic computer skills, and ability to use iPad/laptop, Mobile POS, and Internet.
  • Physical: Ability to execute at a fast pace, communicate effectively with customers and team members, and lift up to 25 pounds (with occasional lifting of up to 50 pounds).
Schedule

Ability to meet Coach Scheduling & Availability Expectations, including flexible scheduling, nights, weekends, and holidays, as well as high retail traffic and sales days.

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