Lead Supervisor I

5 days ago


Toronto, Ontario, Canada Tapestry Full time
Job Summary

The Lead Supervisor I is a key member of the store team, responsible for driving sales and operational excellence in a fast-paced retail environment. This role requires a strong leader who can motivate and develop a team of sales associates to deliver exceptional customer service and achieve sales goals.

Key Responsibilities
  • Sales and Service:
    • Develop and implement sales strategies to drive revenue growth and meet sales targets
    • Lead and motivate a team of sales associates to deliver exceptional customer service and achieve sales goals
    • Provide coaching and feedback to sales associates to improve sales skills and customer service
    • Monitor and analyze sales data to identify trends and opportunities for growth
  • Operations:
    • Oversee daily store operations, including opening and closing procedures, inventory management, and visual merchandising
    • Ensure that the store is maintained in a clean and organized manner, meeting company standards
    • Manage inventory levels, including receiving, stocking, and processing merchandise
    • Monitor and control store expenses, including labor costs, inventory, and supplies
  • Team Management:
    • Recruit, train, and develop a team of sales associates to meet sales goals and deliver exceptional customer service
    • Provide coaching and feedback to sales associates to improve sales skills and customer service
    • Lead and motivate the team to achieve sales goals and deliver exceptional customer service
  • Customer Service:
    • Provide exceptional customer service to drive sales and build customer loyalty
    • Respond to customer complaints and concerns in a timely and professional manner
    • Develop and implement customer service strategies to drive sales and build customer loyalty
    Requirements
    • 1-3 years of previous retail experience, preferably in a luxury retail service environment
    • High school diploma or equivalent; college degree preferred
    • Knowledge of cash register systems, basic computer skills, and ability to use iPad/laptop, Mobile POS, and Internet
    • Ability to execute at a fast pace, communicate effectively with customers and team, and maneuver the sales floor, sales shelves, and stock room
    • Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers

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