Auto Claims Specialist

4 weeks ago


Ottawa, Ontario, Canada Aviva Full time
Job Title: Auto Claims Advisor/Adjuster

We are seeking a highly motivated and customer-focused individual to join our Auto Claims team as an Auto Claims Advisor/Adjuster. As a key member of our team, you will be responsible for guiding customers through the claims process, conducting investigations, and making decisions on the best course of action.

Key Responsibilities:
  • Investigate and resolve auto collision claims in a timely and professional manner.
  • Provide exceptional customer service, ensuring that customers are satisfied with the claims process.
  • Work autonomously in a digital environment, using online tools and resources to complete tasks.
  • Participate in ongoing training and development to stay up-to-date with best practices in claims handling.
  • Contribute to special projects and provide feedback to support Aviva's ongoing initiatives to provide an outstanding customer experience.
Requirements:
  • 1-2 years of experience in auto claims adjusting or a related field.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Bilingualism (French and English) is an asset.
  • Ability to work within and positively contribute to our organizational culture and values.
What We Offer:
  • A competitive rewards package, including base salary, eligibility for annual bonus, paid vacation, retirement savings, share plan, health benefits, personal wellness account, and 3 paid volunteer days per year.
  • Outstanding career development opportunities through our tailored career progression plan within the Auto Claims department.
  • Paid professional development education (Controlled Insurance Program designation).
  • Corporate wellness programs to support our employees' physical and mental health.

At Aviva, we're committed to creating a diverse and inclusive work environment where everyone can thrive. We're looking for individuals who share our values and are passionate about delivering exceptional customer service. If you're a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply.



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