Intermediate Auto Claims Specialist

7 days ago


Ottawa, Ontario, Canada Aviva Full time

**About the Role**

At Aviva, we're seeking a skilled Intermediate Auto Claims Advisor/Adjuster to join our team. As a key member of our Auto Claims team, you will be responsible for guiding customers through the claims process, conducting investigations, and making decisions on the best course of action.

**Key Responsibilities**

  • Investigate auto collision claims and provide exceptional customer service
  • Comply with company and industry regulatory practices, delivering best practice methods and taking responsibility for customer and claims outcomes
  • Work autonomously in a digital environment
  • Participate in ongoing training to stay up-to-date with best practices in claims handling
  • Contribute to special projects and provide feedback to support Aviva's initiatives to provide an outstanding customer experience

**Requirements**

  • 1-2 years of experience in auto claims adjusting is an asset
  • 1-2 years of experience in a call center environment is an asset
  • Excellent oral and written communication skills
  • Bilingualism is an asset (French and English)
  • Ability to work in a digital environment and undertake online tasks
  • Genuine curiosity and inquisitive approach to improving processes to create a positive customer experience
  • Ability to work within and positively contribute to our organizational culture and values

**What We Offer**

  • A compelling rewards package, including base salary, eligibility for annual bonus, paid vacation, retirement savings, share plan, health benefits, personal wellness account, and 3 paid volunteer days per year
  • Outstanding career development through our tailored career progression plan within the Auto Claims department
  • Paid professional development education (Controlled Insurance Program designation)
  • Corporate wellness programs to support our employees' physical and mental health

**Our Work Environment**

  • A diverse, inclusive, and vibrant team culture where you can thrive by bringing your whole self to work
  • Regular social and team-building events
  • Employee recognition program


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