Front Desk Associate

2 weeks ago


MontTremblant, Canada Alterra Mountain Company Full time

About This Role

We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Suites Tremblant. As a key member of our hotel operations team, you will be responsible for providing exceptional customer service and ensuring a seamless guest experience.

Main Responsibilities

  • Front Desk Operations: Implement reception policies and procedures, including reservations, cancellations, and guest check-in/check-out processes.
  • Guest Services: Greet guests warmly, provide information about hotel services and events, and respond to guest inquiries and concerns.
  • Hotel Operations: Operate computer systems for hotel operations, handle payments, and perform other tasks necessary for business operations.

Requirements

  • 6-12 months of relevant experience in a hotel or hospitality setting.
  • Fluency in English and French.
  • Knowledge of hotel computer systems is an asset.
  • Ability to meet physical requirements of the job.
  • Strong customer service and communication skills.
  • Good judgment and ability to work under pressure.
  • Demonstrated reliability and initiative.
  • Exemplary behavior and positive attitude.

Working Conditions

This is a full-time position requiring day, evening, and weekend availability. The hourly rate is $21.25, and the wage class is 6.


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