Front Desk Associate
2 weeks ago
About This Role
We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Suites Tremblant. As a key member of our hotel operations team, you will be responsible for providing exceptional customer service and ensuring a seamless guest experience.
Main Responsibilities
- Front Desk Operations: Implement reception policies and procedures, including reservations, cancellations, and guest check-in/check-out processes.
- Guest Services: Greet guests warmly, provide information about hotel services and events, and respond to guest inquiries and concerns.
- Hotel Operations: Operate computer systems for hotel operations, handle payments, and perform other tasks necessary for business operations.
Requirements
- 6-12 months of relevant experience in a hotel or hospitality setting.
- Fluency in English and French.
- Knowledge of hotel computer systems is an asset.
- Ability to meet physical requirements of the job.
- Strong customer service and communication skills.
- Good judgment and ability to work under pressure.
- Demonstrated reliability and initiative.
- Exemplary behavior and positive attitude.
Working Conditions
This is a full-time position requiring day, evening, and weekend availability. The hourly rate is $21.25, and the wage class is 6.
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