Airport Security Operations Manager
3 weeks ago
The Service Delivery Manager plays a pivotal role in ensuring the seamless execution of screening operations at Vancouver International Airport. This leadership position oversees a team of Screening Officers, fostering a positive workplace culture built on diversity and inclusivity.
Key Responsibilities- Take ownership of screening checkpoint operations and compliance, driving excellence in service delivery.
- Build and maintain strong relationships with stakeholders in aviation security, ensuring customer satisfaction.
- Achieve daily Key Performance Indicators (KPIs) and maintain compliance with Standard Operating Procedures (SOPs).
- Lead and mentor Screening Officers, promoting an engaged and motivated workforce.
- Conduct regular performance reviews and recommend employee recognition programs.
- Apply corrective measures following the progressive discipline process when necessary.
- Compile comprehensive security incident reports, documenting details, timelines, and actions taken.
- Assist Screening Officers in handling operational matters requiring escalation, such as complaints and security incidents.
- Conduct workplace investigations with guidance from People & Culture and senior leadership.
- Perform essential administrative tasks in alignment with daily operations.
- Minimum of three years of work-related experience in a protective service leadership role, preferably in the aviation security industry in a unionized environment.
- Bachelor's degree in Business Administration, Management, Finance, Criminal Justice, or a related field; or a minimum of two years of post-secondary education combined with a year of supervisory/managerial experience in a customer service, operational, or unionized environment.
- Ability to acquire Transportation Security Clearance (TSC) and eligibility for Federal Security Clearance.
- Knowledge of relevant security and employment legislation.
- Strong operational focus, ability to work under pressure, and provide creative solutions.
- Experience in managing personnel in a unionized environment.
- Proficiency in using office software such as Word, Excel, and PowerPoint.
- Willingness to work irregular hours, shift work, and attend incidents after hours.
- Strong communication, leadership, client service, and persuasive skills.
- Fluency in French is an asset.
Salary: $70,000 - $75,000
Work Hours: 24/7 positions, with a preference for candidates with open availability to work morning, afternoon, and overnight shifts.
This role is fully based at Vancouver International Airport (YVR).
Paladin Airport Security Services Ltd. is committed to providing accommodation for people with disabilities through the interview process and while employed.
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Airport Security Operations Manager
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Airport Security Operations Manager
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Richmond, British Columbia, Canada Paladin Airport Security Services Full timeJob Title: Airport Security Operations ManagerPaladin Airport Security Services Ltd. is seeking a highly skilled and experienced Airport Security Operations Manager to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth and secure operation of our airport screening services.Key Responsibilities:Manage...
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Richmond, British Columbia, Canada Paladin Airport Security Services Full timeService Delivery ManagerThe Service Delivery Manager plays a pivotal role in ensuring the seamless execution of screening operations at Vancouver International Airport. This leadership position is responsible for overseeing a team of Screening Officers, fostering a positive workplace culture, and driving operational efficiencies.Key ResponsibilitiesLead and...
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