Airport Operations Manager
2 weeks ago
**Job Summary:**
The Airport Operations Manager is a key leadership position responsible for maintaining strong working relationships with first-line supervision, Screening Officers, and the counterpart Manager of Service Delivery within CATSA. This role requires a strong understanding of customer service excellence, leadership, and team management skills.
Responsibilities:
- Manage screening checkpoints to ensure compliance with SLAs
- Work with labor relations experts to produce an engaged workforce capable of exceeding CATSA deliverables
- Perform in-depth investigations of performance and misconduct issues with support of Employee Care
- Actively monitor and reduce incidents, engaging with employees and addressing performance issues promptly
- Provide leadership, mentoring, and support to SDMs and Screening Officers
- Lead performance reviews for Screening Officers with feedback from SDMs
- Collaborate with the People and Culture department to ensure candidates are equipped with the necessary skills, experience, and training to successfully pass their probation periods
- Exercise an innate understanding of customer service excellence and respond to complaints as they are escalated
- Collaborate with Compliance Officers to perform audits of screening processes and identify areas of improvement
- Work closely with the PASS Operations Centre to coordinate the movement of screening officers between different checkpoints to minimize security screening wait times
- Conduct security briefings with SDMs and Screening Officers to ensure adherence to security notices, bulletins, and directives
- Build and maintain strong working relationships with employees and key stakeholders, including CATSA and Union representatives
- Align all operational screening roles with Paladin's CARE culture to drive continuous improvement, accountability, respect, and excellence
Requirements:
- Minimum of 5 years managerial experience, managing a large workforce
- Previous experience managing unionized employees would be an asset
- Previous experience in a similar role of resource deployment
- Leadership and team management skills
- Previous experience in aviation security or a related field
- Strong organizational and communication skills
- Ability to analyze data and make strategic decisions in real-time
- Familiarity with aviation industry regulations and standards
- Valid Class 5 BC Driver's License
- Ability to successfully complete Occupational First Aid Level 1
- A related diploma or bachelor's degree would be considered an asset
- Ability to acquire Transportation Security Clearance (TSC)
- Ability to successfully complete Airside Vehicle Operator's Permit (AVOP) Training and obtain D/A certification
- Ability to successfully complete Aeronautical Radio Operator's Certificate (A-ROC)
Salary: $85,000 - $90,000
Work Hours: 24/7 positions, open availability to work morning, afternoon, and overnight shifts
About Paladin Airport Security Services Ltd.:
Paladin Airport Security Services Ltd. is a leading provider of airport security services, committed to being Curious, Accountable, Respectful, and Exceptional, and making the world a safer and friendlier place because we CARE. We believe in and are committed to a workplace culture of respect, inclusion, and diversity.
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