Airport Security Manager

4 weeks ago

Richmond, British Columbia, Canada Paladin Airport Security Services Full time
Service Delivery Manager

The Service Delivery Manager plays a critical role in ensuring the smooth operation of screening checkpoints at Vancouver International Airport. This leadership position is responsible for overseeing a team of Screening Officers and driving the achievement of operational Key Performance Indicators (KPIs).

Key Responsibilities
  • Lead and mentor Screening Officers to promote a positive and inclusive workplace culture
  • Build and maintain strong relationships with stakeholders in aviation security
  • Ensure compliance with Standard Operating Procedures (SOPs) and achieve daily KPIs
  • Conduct regular performance reviews and recommend employee recognition programs
  • Apply corrective measures following the progressive discipline process when necessary
  • Compile comprehensive security incident reports and assist Screening Officers with operational matters
Qualifications
  • Minimum of three years of work-related experience in a protective service leadership role, preferably in the aviation security industry
  • Bachelor's degree in Business Administration, Management, Finance, Criminal Justice, or related field; or a minimum of two years of post-secondary education combined with a year of supervisory/managerial experience
  • Ability to acquire Transportation Security Clearance (TSC) and eligibility for Federal Security Clearance
  • Knowledge of relevant security and employment legislation
  • Strong operational focus, ability to work under pressure, and provide creative solutions
  • Experience in managing personnel in a unionized environment
  • Proficiency in using office software such as Word, Excel, and PowerPoint
  • Willingness to work irregular hours, shift work, and attend incidents after hours
  • Strong communication, leadership, client service, and persuasive skills
  • Fluency in French is an asset

Paladin Airport Security Services Ltd. is committed to providing a workplace culture of respect, inclusion, and diversity. We are an equal opportunities employer and welcome applications from diverse candidates. If you require accommodation during the interview process, please let us know and we will work with you to meet your needs.

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