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Customer Service Supervisor

3 months ago

Montreal, Quebec, Canada Première Moisson Full time

Première Moisson specializes in the production and distribution of bakery, pastry, and charcuterie items crafted with traditional methods and high-quality ingredients. With a workforce exceeding 1,200 individuals, we operate over 20 locations across Quebec and Ontario.

We are currently seeking a Customer Service Team Leader to enhance our operations.

Employment Type: Permanent - Full time

Employee Benefits:

  • Continuous training opportunities
  • Comprehensive group insurance (including drug, dental, paramedical, salary, life, and travel) for regular full-time employees
  • Employee and Family Assistance Program for regular full-time employees
  • Retirement savings plan with company contributions
  • Paid sick leave and floating holidays
  • Discounts on purchases made in-store
  • Provision of work attire
  • Career advancement opportunities
  • Additional benefits available

Key Responsibilities:

  • Execute sales consultant responsibilities.
  • Oversee and manage the personnel and activities within the section.
  • Administer section inventory and cash management.
  • Optimize team performance and sales outcomes.
  • Address customer inquiries and unique situations.
  • Ensure adherence to Première Moisson standards.
  • Maintain comprehensive knowledge of all product offerings.
  • Organize work processes in one or more store sections.
  • Responsible for opening and/or closing the store.
  • Guarantee compliance with product marketing, quality, hygiene, and sanitation standards by staff in the section.
  • Supervise team operations and perform customer service tasks, including cash handling.
  • Provide training for new staff as required.
  • Act as a substitute for the assistant manager when necessary.

Qualifications:

  • Minimum one year of experience in a similar or customer service-oriented role
  • Relevant expertise in sales and customer service strategies
  • Capability to lead a team of employees
  • Strong communication skills
  • Proficiency in spoken and written French
  • Proficiency in spoken English (considered an asset)
  • Self-motivated, energetic, and committed to customer satisfaction and teamwork.

Do you see yourself in this role?

We encourage you to submit your resume for consideration.

*Please note that only candidates selected for further consideration will be contacted.