Production Operations Coordinator

4 weeks ago

Burnaby, British Columbia, Canada Doxim Full time
Company Overview:
Doxim stands as a frontrunner in customer communication and engagement technology, primarily catering to the financial and regulated sectors. Our integrated SaaS software and document technology solutions empower clients to digitize their operations, enhance efficiency, and modernize the customer experience. With Doxim, organizations can communicate effectively, boost cross-selling and upselling opportunities, and foster increased loyalty through personalized omnichannel communications.

Position Summary:
Reporting to the Production Control Manager, the Operations Support Administrator is tasked with ensuring the timely completion of post-production documentation. This role involves preparing worksheets, balancing figures, and generating mailing paperwork for chargeable work invoicing. The Operations Support Administrator collaborates closely with the Production Control Manager and other team members to facilitate smooth post-production workflows.

Key Responsibilities:
  • Coordinate with Production Floor Team Leaders to support post-production processes and documentation.
  • Gather all necessary post-production data for balancing and mailing purposes.
  • Ensure assigned tasks align with production schedules and meet contractual service level agreements.
  • Manage daily production-related emails requiring attention.
  • Prepare and print shipping labels, including FedEx and courier labels as needed.
  • Update and maintain the main Production Board for job scheduling.
  • Conduct reconciliations for each mailing and prepare necessary documentation.
  • Handle time-sensitive materials for shipping.
  • Ensure compliance with customer and company standards, including business ethics and safety regulations.
  • Manage inventory of large envelopes and other supplies.
  • Operate postage equipment to create address labels and meter mail as required.
  • Establish and refine processes to ensure high-quality production output.
  • Identify and resolve operational issues proactively.
  • Communicate effectively with managers and team members to ensure production goals are met.
  • Adhere to safety and ergonomic standards in daily operations.
  • Support lean manufacturing initiatives to enhance production efficiency.
  • Participate in organizational functions and meetings as needed.

Work Environment:
The role is situated on the production floor, characterized by moderate to loud noise levels and exposure to moving mechanical parts. The position may require lifting materials and involves sitting for extended periods with occasional walking.

Qualifications:
  • 1-2 years of experience in a production or manufacturing environment, preferably in the print and mail sector.
  • Familiarity with Canada Post processes is advantageous.
  • Detail-oriented self-starter capable of working independently.
  • Experience in a service-oriented environment requiring multitasking and prioritization.
  • Strong written and verbal communication skills.
  • Ability to work collaboratively in a team-focused environment.
  • Commitment to customer service excellence and compliance with safety standards.
  • Proficient in Microsoft Office applications, particularly Excel and Word.
  • Willingness to work overtime and weekends as necessary.

Doxim is an equal-opportunity employer, dedicated to creating an inclusive and accessible workplace for all employees.

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