Production Operations Coordinator

4 weeks ago

Burnaby, British Columbia, Canada Doxim Full time
Company Overview:
Doxim stands as a leader in customer communication and engagement technology, primarily serving the financial and regulated sectors. Our integrated SaaS software and document technology solutions empower clients to digitize their operations, enhance efficiency, and modernize customer interactions. With Doxim, clients can communicate effectively, boost cross-selling and upselling opportunities, and foster increased loyalty through personalized omnichannel communications.

Position Summary:
Reporting to the Production Control Manager, the Operations Support Administrator is tasked with ensuring timely completion of post-production documentation. This includes preparing worksheets, balancing figures, and generating Canada Post paperwork for invoicing chargeable work. The role involves collaboration with the Production Control Manager and other team members to facilitate smooth post-production deliverables.

Key Responsibilities:
  • Coordinate with Production Floor Team Leaders to support post-production processes and documentation.
  • Gather all necessary post-production data for balancing and Canada Post ESOM submissions.
  • Ensure assigned tasks align with production plans and meet Client Contractual Service Level Agreements.
  • Manage daily production-related emails requiring attention.
  • Prepare and print FedEx labels for daily shipments, including downloading reports for customer pickup confirmation.
  • Organize and prepare labels for daily courier services as needed.
  • Update statuses on the main Production Board (job scheduler).
  • Conduct reconciliation for each mailing and prepare ESOM documentation.
  • Handle bundling and shipping of time-sensitive materials.
  • Ensure compliance with Customer, Company, and other regulatory requirements.
  • Manage inventory of large envelopes (9x12).
  • Operate the Postage Meter machine and/or Buskro (Compose IQ) for address creation and mailing as necessary.
  • Prepare bundling LCP and sort mail by bundle and bin.
  • Monitor supplies inventory to maintain appropriate levels.
  • Establish and refine processes to ensure high-quality production output for post-production tasks.
  • Identify and resolve problem areas, implementing changes as needed.
  • Communicate effectively with managers, team members, and other departments to achieve production, quality, cost, delivery, and safety goals.
  • Report any quality issues to the direct manager that may impact overall quality assurance.
  • Adhere to safety, environmental, ergonomic, and housekeeping standards in daily activities.
  • Support and promote lean manufacturing concepts to meet key performance indicators.
  • Encourage participation in organizational functions and meetings.
  • This list is not exhaustive and may include additional duties as assigned by the Production Control Manager.

Projected Workload:
  • 80% Post Production Floor support, Courier coordination, and other assigned duties.
  • 15% Workflow support (Manual/Hands-on) and assisting with Quality Control (QC).
  • 5% Operating Equipment (Postage Meter Machine, Buskro).

Work Environment:
The work environment is located on the production floor, characterized by moderate to loud noise levels and exposure to moving mechanical parts. Some lifting of materials (up to 10 lbs) may be required. The role may involve weekday overtime and weekend work during peak processing periods. The incumbent will primarily sit, with some walking and brief standing as necessary. Compliance with Doxim's Code of Ethics and Business Conduct is a condition of employment.

Qualifications and Requirements:
  • 1-2 years of experience in production manufacturing, preferably within the print and mail industry.
  • Familiarity with Canada Post processes is an asset, along with skills in courier and packaging workflows.
  • Self-motivated individual with strong attention to detail, requiring minimal supervision.
  • Experience in a service-level environment that necessitates multitasking and prioritization.
  • Excellent written and verbal interpersonal skills.
  • Ability to engage effectively with colleagues in a team-oriented environment.
  • Commitment to promoting a team-based culture focused on customer service, quality, and safety compliance.
  • Demonstrated analytical and problem-solving skills in a production context.
  • Proficient in data entry and evaluation.
  • Strong communication skills within a team environment at all business levels.
  • Intermediate proficiency in Microsoft applications (Excel and Word).
  • Willingness to work after hours and weekends as necessary.
  • Open to learning and taking on additional responsibilities as assigned.

Doxim is an equal-opportunity employer, committed to fostering an inclusive and accessible environment where all employees feel valued and supported.

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