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Technical Support Specialist
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Technical Support Specialist
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Technical Support Specialist
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Technical Support Specialist
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Technical Support Specialist
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Technical Support Specialist
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Technical Support Specialist
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Technical Support Specialist
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Technical Support Specialist
2 months ago
We are seeking a highly skilled User Support Technician to join our team at PT PROTECH TELECOM LTD.
Job Summary:The User Support Technician will be responsible for providing technical support to users experiencing difficulties with computer systems, software, and network issues. The ideal candidate will have excellent problem-solving skills, be able to work independently, and have a strong understanding of computer systems and software.
Key Responsibilities:- Respond to user inquiries and provide technical support via phone, email, or in-person.
- Consult user guides, technical manuals, and other documents to research and implement solutions.
- Provide advice and training to users in response to identified difficulties.
- Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
- Participate in the redesign of applications and other software.
- Supervise other technical support workers in this group.
- Provide business systems, network, and Internet support to users in response to identified difficulties.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Perform Web-server backup and recovery operations.
- 1 year to less than 2 years of experience in a technical support role.
- Permanent employment.
- English as the primary language of work.
- 40 hours per week.
We offer a competitive salary and benefits package to the successful candidate.