Technical Support Specialist

5 days ago


Penticton, British Columbia, Canada PT PROTECH TELECOM LTD. Full time

In a collaborative and dynamic environment, we're seeking a skilled User Support Technician to join our team at PT PROTECH TELECOM LTD. The successful candidate will be responsible for providing exceptional technical support to our users, ensuring they receive timely and effective solutions to their computer-related difficulties.

Key Responsibilities:

  • Respond to user inquiries and resolve technical issues in a professional and courteous manner.
  • Consult user guides, technical manuals, and other resources to research and implement solutions to complex problems.
  • Provide training and guidance to users to enhance their technical skills and knowledge.
  • Maintain accurate records of problems and solutions to facilitate knowledge sharing among team members.
  • Collaborate with the IT team to identify and implement process improvements.
  • Supervise and mentor junior technical support staff to ensure seamless service delivery.

Requirements:

  • High school diploma or equivalent required.
  • 1-2 years of experience in a technical support role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

Working Conditions:

  • 40 hours per week, permanent position.
  • Work language: English.


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