Food Service Supervisor

5 days ago

Hawkesbury, Canada Dairy Queen Full time
Job Summary

We are seeking a highly skilled Food Service Supervisor to join our team at Dairy Queen. As a Food Service Supervisor, you will be responsible for overseeing the daily operations of our food service team, ensuring that our customers receive exceptional service and high-quality food products.

Key Responsibilities
  • Leadership and Supervision
    • Supervise and coordinate the activities of food service staff to ensure efficient and effective service delivery.
    • Train staff in job duties, sanitation, and safety procedures to maintain a safe and healthy work environment.
  • Quality Control
    • Establish methods to meet work schedules and ensure that food and service meet quality control standards.
    • Estimate ingredient and supply requirements for meal preparation and maintain accurate records.
  • Customer Service
    • Address customer complaints or concerns in a professional and courteous manner.
    • Ensure that customer feedback is addressed and resolved in a timely manner.
  • Administrative Tasks
    • Maintain accurate records of stock, repairs, sales, and wastage.
    • Prepare and submit reports as required.
Requirements
  • Education
    • Secondary (high) school graduation certificate or equivalent experience.
  • Experience
    • 1 year to less than 2 years of experience in a food service supervisory role.
  • Skills
    • Excellent communication and interpersonal skills.
    • Ability to work in a fast-paced environment and prioritize tasks effectively.
    • Flexibility to work varying shifts, including evenings and weekends.
Working Conditions

The Food Service Supervisor will work in a fast-paced environment with a combination of sitting, standing, and walking. Standing for extended periods is required.

Personal Suitability
  • Client Focus
    • Ability to provide exceptional customer service and ensure customer satisfaction.
  • Efficient Interpersonal Skills
    • Ability to work effectively with staff, management, and customers.
  • Excellent Oral Communication
    • Ability to communicate effectively with staff, management, and customers.
  • Flexibility
    • Ability to adapt to changing situations and priorities.
  • Team Player
    • Ability to work collaboratively with staff and management to achieve team goals.

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