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Food Service Supervisor

2 months ago

Hawkesbury, Canada Tim Hortons Full time
Job Summary

We are seeking a highly motivated and experienced Food Service Supervisor to join our team at Tim Hortons. As a Food Service Supervisor, you will be responsible for supervising and coordinating the activities of staff who prepare and portion food, ensuring that food and service meet quality control standards, and addressing customers' complaints or concerns.

Key Responsibilities
  • Supervise and Coordinate Staff: Supervise and coordinate the activities of staff who prepare and portion food, ensuring that tasks are completed efficiently and effectively.
  • Quality Control: Ensure that food and service meet quality control standards, maintaining a high level of customer satisfaction.
  • Customer Service: Address customers' complaints or concerns in a professional and courteous manner, providing excellent customer service.
  • Record Keeping: Maintain records of stock, repairs, sales, and wastage, providing accurate and timely reports to management.
  • Culinary Knowledge: Have knowledge of the establishment's culinary genres, ensuring that menu items are prepared to the highest standards.
  • Work Schedules: Establish work schedules for staff, ensuring that adequate coverage is maintained during peak periods.
Work Environment

As a Food Service Supervisor at Tim Hortons, you will work in a fast-paced environment, standing for extended periods. You will be required to work in a team environment, communicating effectively with colleagues and management.

Requirements
  • Education: No degree, certificate, or diploma is required for this position.
  • Experience: 1 year to less than 2 years of experience in a food service environment is required.
  • Language: English is the primary language spoken in this role.
  • Work Hours: 40 hours per week, with flexibility to work varying shifts, including evenings and weekends.
Benefits
  • Health Benefits: Dental plan, health care plan, and vision care benefits are provided.
  • Financial Benefits: Bonus, gratuities, and group insurance benefits are offered.
  • Support for Employees: Tim Hortons provides awareness training to employees to create a welcoming work environment for persons with disabilities, newcomers, and refugees, as well as Indigenous people and youth.