Historic Site Representative

1 week ago

Kingston, Ontario, Canada St. Lawrence Parks Commission Full time
Job Summary

We are seeking a highly motivated and enthusiastic individual to join our team as a Historic Site Representative at the Kingston Penitentiary National Historic Site of Canada. As a representative of one of Kingston's premium tourism sites, you will be responsible for providing exceptional customer service, leading guided historical tours, and selling retail products.

Key Responsibilities
  • Represent the St. Lawrence Parks Commission in a professional and courteous manner, ensuring a positive experience for visitors.
  • Lead scripted guided historical tours, providing interesting and memorable experiences for visitors.
  • Sell select retail products, handling cash and credit transactions with accuracy and efficiency.
  • Perform manual tasks, including cleaning and upkeep of the site grounds, buildings, offices, washrooms, and tour routes.
  • Work safely at all times, reporting any unsafe activities to your supervisor.
  • Embody the St. Lawrence Parks Commission's equity, diversity, and inclusion principles in interactions with staff and guests.
Requirements
  • Oral proficiency in French at the advanced level.
  • Ability to learn historical information and interpret it to the public within scripts provided.
  • Effective management of groups of up to 30 visitors per tour, staying organized and delivering tours within allotted timeframes.
  • Ability to operate a cash register and credit card machine, handle cash and invoice transactions with accuracy, integrity, and efficiency.
  • Responsibility and initiative while working alone and/or in a team environment.
  • Excellent communication and customer service skills.
  • Ability to learn all safety protocols and procedures to ensure personal, visitor, and fellow staff safety.
Student Status

You must be enrolled in a secondary or post-secondary institution (currently or for the fall semester) OR you must have graduated within the past six months.

Please indicate specifically how your experience, skills, and knowledge relate to the duties and qualifications stated above in your resume and/or cover letter.

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