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Historic Site Representative

2 months ago

Kingston, Ontario, Canada St. Lawrence Parks Commission Full time
Job Summary

We are seeking a highly motivated and enthusiastic individual to join our team as a Historic Site Representative at the Kingston Penitentiary National Historic Site of Canada. As a representative of one of Kingston's premium tourism sites, you will be responsible for providing exceptional customer service, leading guided historical tours, and selling retail products.

Key Responsibilities
  • Represent the St. Lawrence Parks Commission in a professional and courteous manner, ensuring a positive experience for visitors.
  • Lead scripted guided historical tours, making each visitor's experience special and memorable.
  • Sell select retail products to visitors, providing excellent customer service and handling cash and credit transactions with accuracy and efficiency.
  • Perform manual tasks, including cleaning and upkeep of the site grounds, buildings, offices, washrooms, and tour routes.
  • Work safely and report any unsafe activities to your supervisor.
  • Embody the St. Lawrence Parks Commission's equity, diversity, and inclusion principles in all interactions with staff and guests.
Requirements
  • Ability to learn historical information and interpret it to the public within scripts provided.
  • Effective management of groups of up to 30 visitors per tour, staying organized and delivering tours within allotted timeframes.
  • Ability to operate a cash register and credit card machine, handle cash and invoice transactions with accuracy and efficiency.
  • Responsibility and initiative while working alone and/or in a team environment.
  • Excellent communication and interpersonal skills to provide excellent program delivery.
  • Ability to learn all safety protocols and procedures to ensure personal, visitor, and fellow staff safety.
Student Status

You must be enrolled in a secondary or post-secondary institution (currently or for the fall semester) OR you must have graduated within the past six months.

In your resume and/or cover letter, please indicate specifically how your experience, skills, and knowledge relate to the duties and qualifications stated above.