Digital Client Services Director

4 weeks ago

Old Toronto, Ontario, Canada Dentsu Creative Full time
Company Overview

Dentsu Creative is dedicated to enhancing business performance through innovative digital solutions. Our objective is to leverage data to craft personalized and interconnected experiences that yield significant business results. We focus on assisting our clients in achieving their measurable business objectives consistently across various markets. Our expertise spans from advising on effective content utilization to optimizing daily media channel performance and enhancing visibility on eCommerce platforms.

Position Overview

The Digital Account Director plays a pivotal role in leading digital initiatives for our clients. Reporting directly to the SVP of Client Services, you will be a vital part of the Account team, ensuring that daily digital client interactions and cross-functional team operations are executed seamlessly.

Key Responsibilities:
  • Deliver strategic digital leadership to uncover growth prospects in partnership with clients and internal teams.
  • Guide strategic direction for web-related projects.
  • Collaborate with product and creative leadership to design, structure, and manage digital engagements tailored to client requirements.
  • Maintain day-to-day digital client communications and oversee cross-functional team operations.
  • Build and nurture relationships with key digital clients through regular engagement.
  • Lead the internal digital team, managing client communications, setting expectations, and ensuring the quality of deliverables meets deadlines.
  • Oversee client budget management and billing processes while contributing to financial forecasting.
  • Prepare comprehensive reports and presentations for clients and internal stakeholders.
  • Establish and manage client-specific processes to ensure budget adherence, timeline efficiency, and high-quality deliverables.
  • Monitor all financial metrics related to the client, including billability, utilization, and revenue forecasts.
Qualifications:
  • Minimum of 6 years in a managerial role, preferably within an agency setting, managing multiple high-profile clients across their digital campaigns and development projects.
  • Extensive experience in directing clients on website and application-related initiatives.
  • Familiarity with various sectors, including Automotive, Consumer Packaged Goods, Pharmaceuticals, and Financial Services.
  • A strong leader capable of thriving in a dynamic, fast-paced environment with a proven track record in managing client relationships.
  • Experience in account planning, budget forecasting, and financial reporting.
  • Demonstrated success in building and maintaining client relationships.
  • Solid understanding of project management methodologies and tools.
  • Experience with Salesforce is advantageous.
Additional Information:

The compensation range for this role is between $100,000 and $115,000. Actual salary will be determined based on various factors, including relevant experience, knowledge, and skills. A comprehensive benefits package, including medical, dental, retirement savings plans, paid time off, and other perks, is available to all permanent employees.

At Dentsu Creative, we believe that diverse perspectives and backgrounds foster a more innovative and creative work environment, leading to better business outcomes. We are committed to creating inclusive workplaces that reflect the clients we serve, where everyone feels empowered to bring their authentic selves to work.

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