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Airline Support Specialist
2 months ago
This is a full-time position with a flexible schedule, including weekends and holidays. The successful candidate will play a critical role in supporting our airline partner onsite at their office location.
Key Responsibilities- On-Site Liaison: Serve as the primary point of contact with the airline partner, providing support, guidance, and training to ensure seamless operations.
- Client Request Processing: Process client requests received from the airline through the API Operations system, assessing all customer needs and responding promptly, accurately, and professionally.
- Task Execution and Follow-Up: Follow up on all client requests and transactions, ensuring all tasks are fully executed and client satisfaction is critical.
- Critical Issue Alerting: Alert supervisor on all items of critical nature that require management involvement to solve and/or avoid potential challenges that may impact either the client or API adversely.
- Negotiation and Resolution: Negotiate with vendors to achieve the best outcome for the client and API, and resolve client disagreements in a calm and professional manner.
- Operational Adaptability: Adapt to irregular operations (IROPS) to accommodate needs arising from the changing dynamics of airline schedules and unforeseen situations.
- Knowledge and Training: Learn and maintain knowledge of API's call center work methodology and reservation systems to best serve API's clients in the most efficient and professional manner.
- Airline Knowledge: Knowledge of airline crew scheduling is a strong plus.
- Technical Skills: Prior experience with GDS systems, hotel reservation systems, airline reservation systems, and/or related functions is preferred but not required.
- Interpersonal Skills: Excellent interpersonal skills, able to work in a fast-paced environment, and possess great telephone etiquette.
- Writing and Computer Skills: Excellent writing skills and excellent computer skills, with the ability to multi-task and prioritize.
- Organizational Skills: Detail-oriented with great organizational skills, flexible work schedule, including availability to work weekends and holidays, and able to work overtime if needed.
- Language Skills: Second language is a plus.
API is the global leader for crew accommodation solutions, changing the way businesses manage travel. Our technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience.
Work EnvironmentThis position operates in a professional office environment, requiring the use of standard office equipment such as computers, photocopiers, filing cabinets, and fax machines.
Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear, frequently required to stand, walk, use hands to finger, handle, or feel, and reach with hands and arms.
AAP/EEO StatementAccommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state, or local laws.
