Healthcare Support Specialist
1 month ago
We are seeking a highly organized and detail-oriented Healthcare Support Specialist to join our team. As a key member of our healthcare team, you will provide administrative support services to Care Coordinators, process new referrals, and orders for services, supplies, and equipment.
Key Responsibilities- Provide administrative support services to Care Coordinators
- Process new referrals, and orders for services, supplies, and equipment
- Process and assist in managing confidential patient records
- Enter, update, and maintain a high volume of patient data in the electronic database
- Answer a high volume of telephone inquiries from patients, families, and service providers, and refer callers as appropriate
- Provide back-up support to other positions, as required
- A Grade 12 diploma (minimum)
- 2+ years' related office experience
- Accurate keyboarding/data-entry skills
- Proficient with database software, MS Word, and Excel, and other applications in a Windows environment
- Excellent organizational skills and ability to work with minimal supervision
- Advanced multi-tasking skills, with the ability to meet performance and service goals
- Exceptional interpersonal skills and ability to work as part of a team and interact tactfully and sensitively with patients from wide-ranging cultural, ethnic, and socio-economic backgrounds
- Excellent oral and written communication skills, including strong listening skills
- Flexibility to work a schedule that includes days, evenings, and weekends to meet organizational needs
- We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date
- A college diploma in the health or social services field, or business/office administration
- Familiarity with medical terminology, and office administrative procedures/concepts
- Knowledge of services provided by Ontario Health atHome
- Ability to speak French or another second language
- Attractive comprehensive compensation packages and benefits
- Valuable development opportunities
- Membership in a world-class defined benefit pension plan
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