Customer Support Specialist
4 weeks ago
About CB Canada
CB Canada is dedicated to being the premier choice in the equipment rental sector. Our extensive inventory includes everything from pumps to scaffolding and general construction tools, ensuring that we are the go-to source for all job site needs. Our knowledgeable and friendly team is our greatest strength, and it is our service and expertise that set us apart in the industry.
We are committed to investing in our workforce, offering competitive benefits and comprehensive on-the-job training for all eligible staff.
POSITION SUMMARY
The Customer Support Specialist at CB Canada is essential in delivering outstanding service to our clients. This role is the first point of contact for customers seeking to rent construction and industrial equipment, as well as store items. The Customer Support Specialist is dedicated to meeting customer needs and ensuring satisfaction, embodying our commitment to reliability and accessibility.
Qualifications for Success:
- Experience in customer service, preferably in a call center or dedicated service environment
- Familiarity with Wynne or AS400 systems (preferred)
- Background in equipment rental or the construction industry (preferred)
Skills and Abilities:
- Proficient in PC systems and typing (CRM, email, chat)
- Ability to assist others in achieving their goals
- Knowledge of equipment rental and construction
Physical Requirements:
This role involves physical activities such as bending, squatting, reaching, and lifting up to 25 pounds or more. It may also require working in various environments, both indoors and outdoors. The above description is not exhaustive and may include additional duties as required. Reasonable accommodations will be made to comply with applicable laws.
Commitment to Diversity:
CB Canada is an Equal Opportunity Employer, welcoming applicants from all backgrounds, including minorities, women, individuals with disabilities, and veterans.
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