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Customer Support Specialist

3 months ago

Burnaby, British Columbia, Canada CB Canada Full time

About CB Canada

CB Canada is dedicated to being the premier choice in the equipment rental sector. We provide a comprehensive range of tools and machinery, ensuring that our clients have everything they need for their projects. Our extensive inventory is complemented by a team of friendly and knowledgeable professionals who are committed to delivering exceptional service. Our workforce is our most valuable asset, and we focus on providing both a diverse selection of equipment and unparalleled customer support.

Position Overview

The Customer Support Specialist at CB Canada plays a crucial role in ensuring customer satisfaction and operational efficiency. This position serves as the primary point of contact for clients, addressing inquiries and fulfilling requests related to the rental of construction and industrial equipment.

Key Responsibilities:

  • Deliver outstanding service to all customers, embodying the principles of reliability and accessibility.
  • Utilize computer systems and communication tools to manage customer interactions effectively.
  • Assist clients in navigating equipment options and rental processes.
  • Maintain a thorough understanding of the equipment rental industry and related safety protocols.

Qualifications:

Successful candidates will possess:

  • Prior experience in customer service, preferably in a call center or dedicated support role.
  • Familiarity with equipment rental or construction sectors is advantageous.
  • Proficiency in PC systems and typing skills.

Physical Requirements:

This role may involve physical activities such as bending, lifting, and working in various environments. Reasonable accommodations will be made to support employees in accordance with applicable laws.

Diversity and Inclusion:

CB Canada is an Equal Opportunity Employer, welcoming applicants from all backgrounds and experiences.

Explore a rewarding career with us