Customer Support Specialist

4 weeks ago

Burnaby, British Columbia, Canada CB Canada Full time

About CB Canada

CB Canada is dedicated to being the premier choice in the equipment rental sector. Our extensive inventory includes everything from pumps to scaffolding and general construction tools, ensuring that we are the go-to source for outfitting any job site with the right equipment. Our knowledgeable and friendly staff are what set us apart, as we believe our employees are our most valuable asset.

We are committed to fostering the growth of our workforce by providing competitive benefits and comprehensive on-the-job training for all eligible team members.

POSITION SUMMARY

The Customer Support Specialist at CB Canada is empowered to deliver outstanding, professional, and efficient service to all clients in the rental of construction and industrial equipment. This role serves as the primary point of contact for customers, addressing their needs and requests to ensure satisfaction. The Customer Support Specialist embodies our commitment to reliability, availability, and ease of service.

Qualifications for Success:

  • Experience in customer service, preferably in a call center or dedicated customer service environment.
  • Familiarity with Wynne or AS400 systems is advantageous.
  • Background in equipment rental or the construction industry is preferred.

Essential Skills and Abilities:

  • Proficient in PC systems and typing (CRM, email, chat).
  • Able to support team members in achieving objectives.
  • Knowledge of equipment rental and construction industry practices.

Physical Requirements:

This role requires physical activities such as bending, squatting, crouching, reaching, and lifting up to 25 pounds or more. The responsibilities may involve working in various environments, both indoors and outdoors, as dictated by job requirements. This description does not encompass all potential duties that may arise in day-to-day operations.

Diversity and Inclusion:

CB Canada is an Equal Opportunity Employer, welcoming applicants from all backgrounds, including minorities, females, individuals with disabilities, veterans, and any other protected class.

Related Experience:

Relevant experience may include roles such as Account Manager, Account Representative, Call Center Representative, Client Services Representative, Customer Care Representative, Customer Service Agent, Customer Service Specialist, or Member Services Representative.

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