Senior Business Improvement Manager
4 weeks ago
Position Overview:
The University of Toronto is a leader in both education and operational excellence. The Facilities and Services group is committed to providing a safe, clean, and sustainable environment for all stakeholders. This includes managing a vast portfolio of physical assets and ensuring optimal service delivery across the campus.
Role Summary:
Reporting directly to the Chief Operating Officer, the Senior Manager of Business Improvement & Strategic Initiatives plays a crucial role within the Facilities and Services senior management team. This position is focused on establishing strategic and operational priorities for the St. George campus.
The Senior Manager will collaborate with various Directors and Managers within the Facilities and Services portfolio, as well as senior leaders across University Operations and Real Estate Partnerships. The primary goal is to enhance and optimize university facilities and services, ensuring a high-quality environment that is both sustainable and accessible.
Key Responsibilities:
- Drive continuous improvement initiatives aimed at enhancing operational efficiency and service delivery.
- Develop and implement performance metrics and dashboards to monitor strategic projects and existing business processes.
- Lead various projects focused on reviewing and improving business processes across the campus.
- Facilitate process improvement sessions using methodologies such as LEAN and Six Sigma.
- Provide technical expertise and support to ensure client requirements are met effectively.
- Collaborate with senior leadership to identify areas for improvement and implement effective solutions.
- Monitor and report on annual operational plans in alignment with the Facilities and Services strategic objectives.
Qualifications:
Education: A university degree is required, with a Master's degree being an asset. Lean Six Sigma certification, preferably at the black belt level, is strongly preferred.
Experience: A minimum of six to ten years of relevant experience in leading process improvements, ideally within a similar industry. Experience as a Project Manager, particularly in a senior capacity, is essential.
Skills: Exceptional communication skills, both verbal and written, with the ability to present complex information clearly. Strong analytical and problem-solving abilities are necessary, along with the capacity to translate functional requirements into actionable strategies.
Other Requirements: Ability to manage multiple priorities under pressure, demonstrating strong interpersonal skills and discretion. A commitment to continuous learning and adaptability in a dynamic environment is essential.
This is a one-year term opportunity.
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