Senior Business Process Improvement Manager

4 weeks ago

Old Toronto, Ontario, Canada Scotiabank Full time

Requisition ID: 204259

Join a results-oriented team that values inclusivity and high performance. As a Senior Business Process Improvement Manager, you will be a natural leader and problem solver, adept at linking strategy with execution while instilling a process-driven mindset within the organization. You will act as a catalyst for change, providing strategic insights in business operations and process enhancement to drive innovation at Scotiabank. Your balanced approach will enable the Business Process Improvement team to operate efficiently while maintaining agility. As a proactive individual, you will demonstrate exceptional organization and discipline to achieve objectives.

Is this role right for you?

In this position, you will:

  1. Offer expert counsel and support to management, staff, and both internal and external stakeholders regarding business process management and Lean Six Sigma methodologies to identify, enhance, and sustain process improvement initiatives.
  2. Utilize analytical and quantitative techniques to evaluate, design, and implement opportunities for process optimization that streamline and simplify cross-departmental operations.
  3. Establish significant business metrics to enhance process efficiency and deliver tangible business outcomes.
  4. Communicate effectively and strategically influence mid-level management and executive leaders to embrace productivity enhancements and advocate for change management.
  5. Guide and mentor team members to achieve desired results; oversee direct reports in this capacity.
  6. Promote a customer-centric culture to strengthen client relationships and leverage broader organizational resources and knowledge to support team goals and personal growth.
  7. Recognize how the Bank's risk appetite and culture should inform daily operations and decision-making.
  8. Manage daily activities in alignment with the Bank's risk culture and relevant risk appetite guidelines.
  9. Disseminate the Bank's risk culture and appetite statements throughout your teams.
  10. Contribute to a high-performance environment where employees are accountable and focused on key priorities.
  11. Ensure that processes and procedures are timely, high-quality, and effective to support the success of business partners and enhance customer experiences.
  12. Foster an environment where the team strives for operational efficiency in their respective areas.
  13. Guarantee the adequacy and effectiveness of daily business controls to meet operational risk, regulatory compliance, and conduct risk requirements, including responsibilities under various risk management frameworks.
Do you have the skills that will enable you to succeed in this role?

We would be eager to collaborate with you if you possess:

  1. Over 5 years of relevant experience, including expertise in cost reduction and productivity enhancement.
  2. Lean Six Sigma Black Belt Certification is advantageous.
  3. Experience with Lean methodologies and tools, as well as small to medium-scale change management initiatives.
  4. Proficiency in managing organizational change, aligning efforts with overarching business objectives, and developing long-term strategies for sustainable improvement.
  5. Strong leadership capabilities to inspire and motivate cross-functional teams, encourage collaboration, and drive results.
What's in it for you?
  1. The opportunity to drive significant organizational change, resulting in enhanced efficiency, cost savings, and improved customer satisfaction.
  2. Chances to develop skills in leadership, strategic planning, and project management, contributing to your personal and professional growth.
  3. The satisfaction of witnessing the direct impact of process improvements on the organization, leading to greater job fulfillment.
  4. Recognition from senior leadership and peers for your contributions to organizational success, along with increased influence in decision-making processes.
  5. Opportunities to collaborate with cross-functional teams and industry experts, expanding your professional network and fostering valuable relationships.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families, and their communities achieve success through a broad range of advice, products, and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. At Scotiabank, we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.

If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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