Manager of IT Support Services
4 weeks ago
Position Overview
The IT Manager, Service & Support – Americas is tasked with overseeing all facets of IT Service and Support within the region. This position emphasizes the importance of delivering efficient operations that align with strategic goals, fostering a culture of exceptional service, and promoting continuous enhancements in service delivery and user satisfaction.
Primary Responsibilities:
- Ensure efficient operations that align with strategic goals
- Set a standard for service excellence through leadership
- Advocate for continuous enhancements in service delivery and user satisfaction
Required Qualifications:
Educational Background:
- Bachelor's degree in Computer Science, Information Systems, or equivalent IT certification
- Professional Experience:
- A minimum of 5 years of progressive IT experience, including at least 2 years in a supervisory role
- Proven track record in customer service excellence
- Strong communication skills
Benefits Offered:
- Competitive salary and comprehensive benefits package
- Programs for employee recognition
- Opportunities for professional growth and development
We are dedicated to fostering diversity and inclusion and appreciate the interest of all applicants.
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