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Technical Support Specialist

2 months ago

Cambridge, Ontario, Canada BLUE AERO JOB SERVICES INC. Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at Blue Aero Job Services Inc. as a User Support Technician. In this role, you will be responsible for providing top-notch technical support to our clients, ensuring their computer systems and software are running smoothly.

Key Responsibilities
  • Technical Support: Respond to users experiencing difficulties with computer systems, software, and other technical issues.
  • Research and Troubleshooting: Consult user guides, technical manuals, and other documents to research and implement solutions to technical problems.
  • Training and Guidance: Provide advice and training to users in response to identified difficulties, ensuring they have the necessary skills to use our systems effectively.
  • Problem-Solving: Collect, organize, and maintain a problems and solutions log for use by other technical support analysts, ensuring that solutions are documented and easily accessible.
  • Collaboration: Participate in the redesign of applications and other software, working closely with cross-functional teams to ensure that our systems meet the needs of our clients.
  • Leadership: Supervise other technical support workers in this group, providing guidance and support to ensure that our team is working efficiently and effectively.
  • Technical Support Services: Provide business systems, network, and Internet support to users in response to identified difficulties, ensuring that our clients have access to the technical support they need.
  • Equipment Setup: Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Backup and Recovery: Perform Web-server backup and recovery operations, ensuring that our systems are secure and running smoothly.
Work Environment

This is a fast-paced environment that requires strong technical skills, attention to detail, and excellent communication skills. You will work under pressure, meeting tight deadlines and handling repetitive tasks with ease.

Personal Qualities
  • Accuracy: You must be accurate in your work, ensuring that technical issues are resolved quickly and efficiently.
  • Client Focus: You will work closely with clients, providing exceptional customer service and ensuring that their technical needs are met.
  • Interpersonal Skills: You must have excellent interpersonal skills, working effectively with colleagues and clients to resolve technical issues.
  • Communication: You will communicate effectively with clients and colleagues, both verbally and in writing.
  • Initiative: You must be proactive, taking the initiative to resolve technical issues and improve our systems.
  • Judgement: You will use your judgement to make decisions about technical issues, ensuring that solutions are effective and efficient.
  • Organization: You must be organized, prioritizing tasks and managing your time effectively to meet deadlines.
  • Teamwork: You will work as part of a team, collaborating with colleagues to achieve our goals.
  • Multitasking: You must be able to multitask, handling multiple technical issues simultaneously.
  • Time Management: You will manage your time effectively, prioritizing tasks and meeting deadlines.
Requirements
  • Experience: 1 year to less than 2 years of experience in a technical support role.
  • Language: Fluency in English.
  • Work Hours: 30 hours per week.