Customer Experience Manager

4 weeks ago

Old Toronto, Ontario, Canada Scotiabank Full time

Position Overview

As a Customer Experience Manager, you will play a pivotal role in leading our dedicated Retail Service teams. At Scotiabank, we prioritize our customers' needs and strive to assist them in achieving their financial aspirations.

Key Responsibilities

Your contributions will include:

  • Overseeing and guiding a team of Customer Experience Associates and Senior Customer Experience Associates.
  • Fostering strong relationships with customers and ensuring exceptional service delivery.
  • Acting as the Officer in Charge (OIC) for the branch, managing emergencies and customer escalations as necessary.
  • Identifying opportunities to enhance the overall customer experience and contributing to the branch's success.
  • Leading change management initiatives by supporting the implementation of new policies and procedures.
Qualifications

To excel in this role, you should possess:

  • Strong leadership abilities, with a focus on coaching and developing your team.
  • Previous experience in team management, including coaching, leading, and scheduling.
  • Flexibility to work a varied schedule.
  • Experience in the banking sector is highly advantageous.
  • Technical proficiency, with the ability to promote and demonstrate digital and self-service banking options.
Benefits

What we offer:

  • An opportunity to be part of a forward-thinking organization with a collaborative team of innovative professionals.
  • A rewarding career path with diverse opportunities for professional growth and development.
  • A commitment to making a positive impact in our communities for both our customers and employees.
  • Recognition and rewards for high performance, supported by leadership through meaningful development discussions.
  • A competitive compensation and benefits package.

At Scotiabank, we value the unique skills and experiences each individual brings to our organization and are dedicated to fostering an inclusive and accessible environment for all.

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