Financial Services Compliance Analyst

3 weeks ago

Vancouver, British Columbia, Canada BC Financial Services Authority Full time

Position Title: Compliance Officer (Contract Role)
Department: Supervision & Deposit Insurance
Employment Type: Full Time
Job Classification: Contract
Location: Vancouver
Work Arrangement: Hybrid
Salary Range: $71, $104,693.00

Overview
The BC Financial Services Authority (BCFSA) is dedicated to safeguarding the financial well-being of British Columbians during critical financial decisions. We oversee the province's financial services sector, which encompasses credit unions, real estate professionals, registered pension plans, insurance and trust firms, and mortgage brokers. Through modern and effective oversight, BCFSA ensures consumer protection by impartially establishing and enforcing standards across the sector, thereby promoting the province's prosperity.

BCFSA values diversity and is an equal opportunity employer, encouraging applications from all backgrounds. This includes Indigenous Peoples, women, visible minorities, individuals with disabilities, and members of the LGBTQ2S+ community, among others who can enhance our organizational diversity.

We celebrate unique perspectives, styles, and creativity that foster a respectful, inclusive, and collaborative workplace. Our commitment includes:

  • Recruiting team members who reflect the community we serve;
  • Eliminating barriers to equitable employment;
  • Promoting respectful work environments where everyone feels valued and empowered to achieve excellence.

What We Provide:
Joining our team means becoming part of a high-performing group where each member contributes their unique talents toward our shared mission of protecting British Columbians during significant financial transactions. We offer:

  • A focus on healthy living and work-life balance;
  • Comprehensive health and wellness benefits;
  • Opportunities for personal and professional growth;
  • Competitive salary packages;
  • An engaging and challenging team environment;
  • A defined benefits pension plan ensuring guaranteed income for life;
  • Flexible work arrangements for eligible roles;
  • A hybrid work model allowing team members to choose their daily work environment for optimal effectiveness.

Role Summary
The Compliance Officer is tasked with evaluating and addressing low to medium risk complaints and inquiries within established service standards.

Key Responsibilities

  • Responding to routine inquiries and providing assistance.
  • Collecting information, applying relevant legislation, and identifying regulatory issues.
  • Assigning risk ratings to complaints, prioritizing cases, and collaborating on action plans; preparing materials for escalated issues.
  • Managing and resolving low to medium risk complaints with straightforward fact patterns using established standards.
  • Escalating high-risk or complex cases and supporting senior staff in priority investigations.
  • Maintaining accurate and up-to-date records and case management systems.
  • Identifying trends in complaints and recommending proactive strategies.
  • Contributing to the development of internal practices (e.g., policies, procedures, and tools).
  • Providing orientation and training to stakeholders within the area of responsibility.
  • Supporting organizational business transformation initiatives.

Qualifications

  • Experience in handling challenging interactions.
  • Knowledge of relevant legislation, regulations, and policies related to regulatory programs.
  • Understanding of risk management principles and methodologies.
  • Ability to conduct open-source research.
  • Capacity to influence compliance with legislation and policies.
  • Excellent oral and written communication skills.

Education

  • Post-secondary education in business or public administration, along with relevant experience, or an equivalent combination of education and experience.

Related experience includes:

  • Providing public and industry service.
  • Interpreting and applying legislation and regulations.
  • Analyzing complaints and inquiries.

Competencies

  • Team Building and Support
    • Demonstrates enthusiasm for teamwork; actively engages in group activities and meetings; leverages the skills of colleagues to achieve objectives.
  • Effective Communication
    • Clearly conveys ideas and information; tailors messages to suit the audience; presents information in an engaging manner.
  • Customer Service Orientation
    • Addresses internal and external inquiries and complaints with professionalism; ensures a pleasant and efficient service experience.
  • Quality Assurance
    • Reviews work processes to ensure high standards; addresses potential quality issues proactively.
  • Analytical Problem Solving
    • Breaks down complex problems into manageable components; identifies critical details and underlying issues.

Note
Candidates must be eligible to work in Canada and either reside in British Columbia or have plans to relocate to the province.

Hiring Process Accommodation
BCFSA is committed to fair treatment for all job applicants and encourages applications from individuals with diverse abilities. We welcome confidential notifications regarding any special support needed during the application process.

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