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Regulatory Compliance Specialist
2 months ago
Position Title: Compliance Officer (18-month Contract)
Department: Supervision & Deposit Insurance
Employment Type: Full Time
Job Category: Contract
Location: Vancouver
Work Arrangement: Hybrid
Salary Range: $71, $104,693.00
Overview
The BC Financial Services Authority (BCFSA) is dedicated to safeguarding the financial well-being of British Columbians during significant financial decisions. Our mandate encompasses the regulation of B.C.'s financial services sector, which includes credit unions, real estate professionals, registered pension plans, insurance and trust companies, and mortgage brokers. Through modern and effective oversight, we ensure consumer protection by establishing and enforcing standards across the sector, thereby contributing to the province's prosperity.
As an equal opportunity employer, BCFSA encourages applications from diverse groups, including Indigenous Peoples, women, visible minorities, individuals with disabilities, and members of the LGBTQ2S+ community, among others. We value unique perspectives and creativity that foster a respectful, inclusive, and collaborative workplace. Our commitment includes:
- Recruiting team members who reflect the diversity of the population we serve;
- Eliminating barriers to equitable employment;
- Fostering respectful work environments where all individuals feel included and empowered to achieve exceptional results.
BCFSA is proud to be recognized as a Great Place to Work, based on direct feedback from our team members. We have also been honored as one of BC's Top Employers, reflecting our competitive compensation, work-life balance, and progressive programs.
WHAT WE PROVIDE:
Joining our team means becoming part of a high-performing group where each member contributes their unique talents towards our shared goal of protecting British Columbians during crucial financial transactions. We offer:
- A focus on healthy living and work-life balance
- A comprehensive health and wellness benefits plan
- Opportunities for personal and professional growth
- Competitive salary packages
- An engaging and challenging team environment
- A defined benefits pension plan ensuring guaranteed income for life
- Flexible work arrangements for eligible roles
- A hybrid work model allowing team members to choose their work environment for optimal effectiveness.
ROLE SUMMARY
The Compliance Officer is tasked with evaluating and addressing low to medium risk complaints and inquiries while adhering to established service standards.
KEY RESPONSIBILITIES
- Responding to routine inquiries.
- Collecting information, applying relevant legislation, and identifying regulatory issues.
- Assigning risk ratings to complaints, prioritizing issues, and collaborating on action plans; preparing materials for escalated cases.
- Managing and resolving low to medium risk complaints with straightforward fact patterns using established standards.
- Escalating high-risk or complex cases and assisting senior staff with priority investigations.
- Maintaining accurate and up-to-date records and case management systems.
- Identifying trends in complaints and recommending proactive strategies.
- Contributing to the development of internal work practices, including policies and procedures.
- Providing orientation and training to stakeholders within the area of responsibility.
- Supporting organizational business transformation initiatives.
QUALIFICATIONS
- Experience in dealing with challenging individuals.
- Knowledge of relevant legislation, regulations, and policies governing regulatory programs.
- Understanding of risk management principles and methodologies.
- Ability to conduct open-source research.
- Capability to influence compliance with laws and policies.
- Excellent oral and written communication skills.
EDUCATIONAL BACKGROUND
- Post-secondary education in business or public administration, along with relevant experience, or an equivalent combination of education and experience.
Relevant experience includes:
- Providing service to the public and industry.
- Interpreting and applying legislation, regulations, and policies.
- Analyzing complaints and inquiries.
Preference may be given to candidates with experience in a regulatory environment and/or in the insurance, credit union, or trust sectors.
CORE COMPETENCIES
- Team Building and Support
- Demonstrates enthusiasm for being part of a team; actively engages in team activities; leverages colleagues' skills to achieve objectives.
- Effective Communication
- Clearly articulates ideas and information; tailors messages to suit the audience; presents information in an engaging manner.
- Customer Service Orientation
- Addresses internal and external inquiries and complaints; communicates effectively with stakeholders; resolves service issues efficiently.
- Commitment to Quality
- Reviews work processes to ensure high quality; addresses potential quality issues proactively.
- Analytical Problem Solving
- Breaks down complex problems into manageable components; identifies underlying issues and distinguishes critical details.
IMPORTANT NOTES
Candidates must be eligible to work in Canada and either reside in British Columbia or have the intent to settle in the province.
Accommodation in Hiring Process
BCFSA is committed to fair treatment of all job applicants and encourages applications from individuals with diverse abilities. We invite you to inform us confidentially if you require any special support during the application process.
