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Guest Services Associate

2 months ago

Whistler, British Columbia, Canada Travel + Leisure Co Full time

Unlock the Art of Exceptional Guest Experiences

At Travel + Leisure Co., we're passionate about putting the world on vacation. As a Guest Services Associate, you'll play a vital role in delivering unforgettable experiences for our guests. Your warm welcome, excellent service, and contagious smile will make a lasting impression, setting the tone for an unforgettable vacation.

Key Responsibilities:

  • Extend hospitality with heart, providing warm welcomes and exceptional service to guests from around the world.
  • Guide guests through the registration process, issue unit keys, and provide information about the resort and nearby attractions.
  • Process cash and credit card transactions with precision and accuracy, following established procedures.
  • Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities with attention to detail.
  • Complete all check-out procedures, verifying that the correct charges and credits are reflected in guest folios.
  • Reserve and confirm reservations for individuals and/or groups, ensuring seamless experiences.
  • Provide guests with room rate quotes, responding to their inquiries and concerns with speed and accuracy.

What We're Looking For:

  • A professional appearance and a positive, can-do attitude.
  • Excellent communication skills, with the ability to read, write, and understand English.
  • The ability to solve problems with minimal supervision, thinking critically and creatively.
  • Basic math skills and knowledge of proper cash handling procedures.
  • The ability to multitask and work in a fast-paced environment, prioritizing tasks and managing time effectively.
  • Strong attention to detail and organization skills, ensuring accuracy and efficiency in all aspects of the job.
  • Basic computer and office skills, with the ability to learn and adapt to new systems and technologies.

Compensation and Benefits:

The hourly rate for this role is $23.34. As a valued member of our team, you'll enjoy a range of benefits, including competitive compensation, opportunities for growth and development, and a dynamic work environment that's passionate about delivering exceptional guest experiences.

Why Travel + Leisure Co.?

We're a company that's passionate about putting the world on vacation. Our mission is simple: to deliver unforgettable experiences for our guests. We're a global team of innovators, thinkers, and doers who are dedicated to making a difference in the lives of our guests. Join us, and you'll be part of a dynamic team that's shaping the future of hospitality.