Guest Services Associate

3 weeks ago

Whistler, British Columbia, Canada Travel + Leisure Co Full time

We Put the World on Vacation

At Travel + Leisure Co., our mission is to deliver exceptional vacation experiences. As a Guest Services Associate, you will play a vital role in making our guests' vacations unforgettable. Your warm welcome, excellent service, and contagious smile will set the tone for a memorable stay.

Key Responsibilities:

  • Provide warm welcomes to guests from around the world.
  • Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions.
  • Process cash and credit card transactions with accuracy and efficiency.
  • Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.
  • Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios.
  • Reserve and confirm reservations for individuals and/or groups.
  • Provide guests with room rate quotes.
  • Respond to guest inquiries and concerns in a timely and professional manner.

Requirements:

  • Professional appearance and a positive, can-do attitude.
  • Excellent communication skills with the ability to read, write, and understand English.
  • Ability to solve problems with minimal supervision.
  • Basic math skills and knowledge of proper cash handling procedures.
  • Ability to multitask and work in a fast-paced environment.
  • Strong attention to detail and organization skills.
  • Basic computer and office skills.

Compensation: The hourly rate for this role is $23.34.

Where Memories Start with You: At Travel + Leisure Co., we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience.

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