Guest Services Associate Seasonal

2 months ago

Whistler, British Columbia, Canada Wyndham Destinations Full time

Delivering Exceptional Guest Experiences

At Wyndham Destinations, we're passionate about putting the world on vacation. As a Guest Services Associate, you'll play a vital role in making our guests' vacations unforgettable. Your warm welcome, excellent service, and contagious smile will set the tone for an exceptional experience.

Key Responsibilities:

  • Provide warm welcomes and extend hospitality to guests from around the world.
  • Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions.
  • Process cash and credit card transactions with accuracy and efficiency.
  • Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.
  • Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios.
  • Reserve and confirm reservations for individuals and/or groups.
  • Provide guests with room rate quotes and respond to their inquiries and concerns in a timely and professional manner.

What We're Looking For:

  • A professional appearance and a positive, can-do attitude.
  • Excellent communication skills with the ability to read, write, and understand English.
  • The ability to solve problems with minimal supervision.
  • Basic math skills and knowledge of proper cash handling procedures.
  • The ability to multitask and work in a fast-paced environment.
  • Strong attention to detail and organization skills.
  • Basic computer and office skills.

Compensation and Benefits:

The hourly rate for this role is $23.34. As a valued member of our team, you'll also enjoy a range of benefits, including opportunities for growth and development, a supportive work environment, and a chance to make a real difference in the lives of our guests.

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