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Training Administrator

2 months ago

Etobicoke, Ontario, Canada Sunwing Full time

About the Opportunity:

Sunwing Vacations is seeking a highly organized and detail-oriented Training Administrator to join our team in Toronto, ON. As a key member of our Sales Centre, you will be responsible for organizing and supporting communication, knowledge management, and training initiatives.

Key Responsibilities:

  • Maintain up-to-date product knowledge and stay current with processes and procedures.
  • Communicate new or updated policies, procedures, and locations to support all call centres and support staff.
  • Ensure all training and Sales Centre documents and supporting resources are available in English and French.
  • Assist with administrative tasks and management of eLearning courses within the Learning Management System (LMS).
  • Collaborate with the Sales Centre Project Support Lead on all projects related to the Sales Centre and contribute to project management discussions.
  • Contribute to assessing the quality of project-related training to determine effectiveness and ensure supporting resources align with business needs.

Requirements:

  • Minimum 1 year experience working with Microsoft 365 applications such as SharePoint, Teams, Excel, Word, etc.
  • Excellent verbal and written communication skills.
  • High attention to detail and organizational skills.
  • Strong interpersonal skills.
  • High School Diploma.
  • Bilingual (an asset).