Training Administrator
4 weeks ago
The Opportunity:
Sunwing Vacations is seeking a skilled Training Administrator to support the Sales Centre team in delivering exceptional training experiences. As a key member of the team, you will be responsible for organizing and coordinating training initiatives, ensuring seamless communication and knowledge management across the Sales Centre.
Key Responsibilities:
- Maintain accurate product knowledge and stay up-to-date with processes and procedures.
- Communicate new policies, procedure changes, and locations to support all call centres and support staff.
- Ensure all training and Sales Centre documents are available in English and French.
- Assist with administrative tasks and management of eLearning courses within the Learning Management System (LMS).
- Collaborate with the Sales Centre Project Support Lead on projects related to the Sales Centre and contribute to project management discussions.
- Evaluate the quality of project-related training to determine effectiveness and ensure supporting resources align with business needs.
Requirements:
- Minimum 1 year experience working with Microsoft 365 applications such as SharePoint, Teams, Excel, and Word.
- Excellent verbal and written communication skills.
- High attention to detail and organizational skills.
- Strong interpersonal skills.
- High School Diploma.
- Bilingual (an asset).
About Sunwing Vacations:
Sunwing Vacations is a leading vacation provider dedicated to making vacation dreams come true. We are committed to delivering exceptional customer experiences and providing our employees with opportunities for growth and development.
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