Chief Technology Officer, Tim Hortons

5 days ago

Toronto, Ontario, Canada Restaurant Brands International Inc Full time
About Restaurant Brands International

Restaurant Brands International Inc. is a leading quick service restaurant company with a global presence. With over $40 billion in annual system-wide sales and over 30,000 restaurants in more than 100 countries, RBI owns four of the world's most prominent quick service restaurant brands – TIM HORTONS, BURGER KING, POPEYES, and FIREHOUSE SUBS.

Our Vision

We're committed to delivering exceptional customer experiences through innovative products and technologies. Our goal is to create a seamless and engaging experience for our guests, from ordering to payment and beyond.

The Role

We're seeking a highly skilled and experienced technology leader to join our team as the Head of Technology, Tim Hortons. As a key member of our leadership team, you'll be responsible for driving the development and implementation of our technology strategy, ensuring that our digital platforms and tools meet the evolving needs of our guests and franchisees.

Key Responsibilities
  • Lead technology teams, including engineering, design, QA, restaurant technology, and advanced analytics, in their day-to-day operations, supervising heads of departments, and setting performance goals.
  • Help define and advance an internal Tim Hortons engineering- and advanced analytics-forward culture and strategy, including empowering cross-functional departments with the right tools, data, skillsets/training, and organization structures.
  • Enable teams to drive product execution to enable Tim Hortons to serve guests daily through in-restaurant technology solutions like point of sale, digital menu boards, network, Kiosks, etc., and also integrated digital technologies like delivery, Mobile order and Pay, etc.
  • Align with key Franchisees in the technology forum to ensure technology direction before executing projects.
  • Collaborate with multiple business and technical teams to define and deliver complex customer-facing solutions and advance partnerships, technology platforms, and external relationships.
  • Provide technical guidance and oversight on triaging, troubleshooting, and resolving high-severity production issues.
  • Actively track and report progress to senior stakeholders on progress and value delivered.
  • Conduct technical reviews of products and solutions to evaluate their applicability for both internal teams, franchisees, and consumers.
  • Develop, track, and control annual capital and operating budgets and technical spend for purchasing tools, staffing, and ensuring effective operations.
Requirements
  • 8+ years in a Senior Management role.
  • A track record as a strategic and problem solver with an ability to translate vision into outcomes while fostering a positive and innovative workplace.
  • A Bachelor's Degree in Computer Science, Math, Data Science and Analytics, Engineering, or Business; Master or PhD is a plus.
  • Experience and ability to provide exceptional leadership to a diverse technology team (designers, engineers, and data scientists) and to build enthusiastic, high-performing teams across multiple specializations while focusing on tactical and strategic issues.
  • Ability to manage multiple concurrent projects/initiatives, objectives, groups, or activities.
  • Experience in driving large-scale change across multiple lines of business in a global organization.
  • Strong organization, analytical, and problem-solving skills with an end-user focus.
  • Ability to prioritize, self-initiate, and create momentum, even with partial guidance or information.
  • Strong verbal and written communication skills, with an ability to effectively communicate updates and desired outcomes in a succinct manner to a variety of audiences.
  • Ideally, previous experience in technology consulting roles/companies, having applied technical solutioning to various client projects.

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