Food Service Supervisor

5 days ago

Toronto, Ontario, Canada Tim Hortons Full time
Job Summary

We are seeking a highly skilled Food Service Supervisor to join our team at Tim Hortons. As a Food Service Supervisor, you will be responsible for overseeing the daily operations of our food service team, ensuring that our customers receive exceptional service and high-quality food.

Key Responsibilities
  • Leadership and Supervision
    • Supervise and coordinate the activities of food service staff, ensuring that they are working efficiently and effectively.
    • Train staff in job duties, sanitation, and safety procedures to maintain a clean and safe work environment.
  • Food Preparation and Quality Control
    • Estimate ingredient and supply requirements for meal preparation, ensuring that we have the necessary resources to meet customer demand.
    • Supervise and check the assembly of trays and delivery of food trolleys to ensure that food is presented in a visually appealing manner.
    • Establish methods to meet work schedules, ensuring that our team is working efficiently and effectively.
  • Customer Service and Communication
    • Address customer complaints or concerns in a professional and courteous manner, ensuring that our customers receive exceptional service.
    • Prepare and submit reports on customer feedback and suggestions for improvement.
  • Administrative and Financial Tasks
    • Prepare budget and cost estimates, ensuring that our team is operating within budget.
    • Maintain records of stock, repairs, sales, and wastage, providing valuable insights for future planning and decision-making.
Requirements
  • Education and Experience
    • Secondary (high) school graduation certificate.
    • 7 months to less than 1 year of experience in a food service supervisory role.
  • Language and Communication
    • Fluent in English, with excellent oral communication skills.
  • Work Environment and Physical Demands
    • Fast-paced environment with tight deadlines.
    • Combination of sitting, standing, walking, and standing for extended periods.
    • Physically demanding role requiring flexibility and adaptability.
  • Personal Suitability
    • Client-focused with excellent interpersonal skills.
    • Team player with a strong work ethic.

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