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MS Engineer 3rd Level Technical Support Specialist
2 months ago
Job Summary:
The MS Engineer 3rd Level Technical Support role is a critical position in our Operations division. As a key member of our team, you will be responsible for providing 3rd level technical support to resolve complex problems on internal and customer systems, including on-call support.
Key Responsibilities:
- Provide 3rd level technical support to resolve complex problems on internal and customer systems, including on-call support.
- Act as the primary customer contact for all production customer systems.
- Installation, mounting, and network connection of customer & internal hardware.
- Work on system O/S and application installation & configuration.
- Design of networking systems, security, connectivity, support specific applications and O/S as per certifications.
- Maintain O/S and middleware application patch/security levels in keeping with product releases and fixes.
- Trouble shoot, resolve customer issues, knowledge of level of contractual services, proactively involve other internal members to resolve customer issues.
- Provide back up support for NOC Technicians and national Operations team.
- Additional projects as required.
Required Skills:
- Bilingual English/French Communication skills.
- Certifications in Microsoft: such as MCSE, MCDBA (2000/2003).
- Networking and server technologies, CCNA is an asset.
- Strong knowledge and experience with SQL an asset.
- Knowledge and experience with Citrix an asset.
- Excellent communication skills.
- Strong analytical and troubleshooting skills.
Required Education:
- IT Diploma from recognized technical institution or equivalent work experience.
Nice to Have:
- CCNA.
- SQL 2000.
- Exchange 2000 /2003.
