MS Engineer 3rd Level Technical Support Specialist

4 weeks ago


Montreal, Quebec, Canada Mpi Inc. Full time

MS Engineer 3rd Level Technical Support Specialist

The MS Engineer 3rd Level Technical Support Specialist is a critical role in the Operations division, responsible for addressing escalated customer issues and providing technical support for servers, networking, Internet, and security services.

Key responsibilities include:

  • Providing 3rd level technical support to resolve complex problems on internal and customer systems
  • Acting as the primary customer contact for all production customer systems
  • Installation, mounting, and network connection of customer and internal hardware
  • Designing and implementing networking systems, security, and connectivity solutions
  • Maintaining operating system and middleware application patch and security levels
  • Troubleshooting and resolving customer issues, and proactively involving other internal members to resolve customer issues
  • Providing backup support for NOC Technicians and national Operations team

Required skills include:

  • Bilingual English/French communication skills
  • Certifications in Microsoft, such as MCSE, MCDBA (2000/2003)
  • Strong knowledge and experience with SQL and Citrix
  • Excellent communication and analytical skills

Required education includes an IT diploma from a recognized technical institution or equivalent work experience.



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