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IT Engineering Applications Specialist

1 month ago

Montreal, Quebec, Canada WSP Full time

Job Summary

We are seeking a highly skilled Technical Support Analyst to join our team at WSP. As an IT Engineering Applications Specialist, you will be responsible for providing advanced support for engineering applications and systems, including BIM/CAD and engineering software.

Key Responsibilities

  • Analyze and evaluate requests for engineering applications and systems based on user needs and requirements
  • Responsible for advanced support of BIM/CAD and engineering application software within WSP Americas
  • Collaborate with Business stakeholders, Engineering Software Support Team, and Information Management Team and contribute CAD/BIM expertise to help automate critical engineering processes to help achieve efficiencies
  • Manage introduction and use of new and updated engineering software products within the WSP Americas business as well on large individual projects
  • Recommend use of appropriate engineering software tools and engineering document collaboration systems (e.g, BIM360/ACC, ProjectWise, ArcGIS, SharePoint Online)
  • Participate and contribute in formalizing requirements, testing and acceptance process for release of new Engineering applications, and coordinate successful deployment of applications onto client machines working with WSP's 3rd party managed Service Desk and on-site services teams
  • Help develop training and change management plans around the use and adoption of Engineering application tools and software across the business
  • Maintain technical support documentation, knowledgebase articles for Engineering application and share related knowledge in effective manner to team members and business users
  • Perform system testing, manage the UAT, the acceptance process for release of new Engineering applications, and coordinate successful deployment of applications onto client machines working with WSP's 3rd party managed Service Desk and On-Site Services Teams
  • Continually improve the processes around engineering application delivery working with WSP Partners
  • Assist in the management of licensing of engineering applications and associated reporting
  • Maintain comprehensive knowledge of industry trends and standards in engineering and design systems
  • Identify training requirements for users of various engineering software applications; recommend and coordinate training
  • Communicate with and support end users.