MS Engineer 3rd Level Technical Support Specialist

1 month ago


Montreal, Quebec, Canada Mpi Inc. Full time

Job Summary

The MS Engineer 3rd Level Technical Support Specialist is a key member of the Operations division, responsible for addressing escalated customer issues and providing technical support for servers, networking, Internet, and security services.

Key Responsibilities

  • Provide 3rd level technical support to resolve problems on internal and customer systems, including on-call support.
  • Act as the primary customer contact for all production customer systems.
  • Installation, mounting, and network connection of customer & internal hardware.
  • Work on system O/S and application installation & configuration.
  • Design of networking systems, security, connectivity, support specific applications and O/S as per certifications.
  • Maintain O/S and middleware application patch/security levels in keeping with product releases and fixes.
  • Trouble shoot, resolve customer issues, knowledge of level of contractual services, proactively involve other internal members to resolve customer issues.
  • Provide back up support for NOC Technicians and national Operations team.
  • Additional projects as required.

Required Skills

  • Bilingual English/French Communication skills.
  • Certifications in Microsoft: such as MCSE, MCDBA (2000/2003).
  • Networking and server technologies, CCNA is an asset.
  • Strong knowledge and experience with SQL an asset.
  • Knowledge and experience with Citrix an asset.
  • Excellent communication skills.
  • Strong analytical and troubleshooting skills.

Required Education

  • IT Diploma from recognized technical institution or equivalent work experience.

Nice to Have

  • CCNA.
  • SQL 2000.
  • Exchange 2000 /2003.


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