Technical Product Support Analyst
4 weeks ago
Become a vital part of the Traka (Assa Abloy) team as a Technical Product Support Analyst specializing in hardware solutions. In this role, you will be instrumental in aiding product innovation initiatives for various Traka projects while delivering technical support to our valued clients. The primary aim of the team is to develop new offerings and enhance existing solutions across diverse Traka sectors.
Position Overview
As a Technical Product Support Analyst, you will work closely with product development teams to deepen your understanding of hardware systems. Your responsibilities will encompass assisting with mechanical and electromechanical products, establishing demonstration and testing environments, and presenting solutions to various departments. Additionally, you may be tasked with troubleshooting older systems as necessary.
Core Responsibilities
- Identify and resolve technical hardware challenges.
- Serve as a communication bridge among different teams.
- Facilitate training sessions and stay updated on new product developments.
- Proficient in SQL and executing scripts.
- Analyze competitive products and stay informed on industry advancements.
- Demonstrate strong problem-solving abilities and effective communication skills.
- Exhibit the capability to independently drive tasks to completion.
Required Qualifications
- Bachelor's degree in a relevant discipline or equivalent professional experience.
- Background in Electronic Access Control or similar systems.
- Solid grasp of front-end systems and their integration.
- Exceptional verbal and written communication skills.
- Adaptability and the ability to troubleshoot across multiple product lines.
Traka (Assa Abloy) is committed to inclusivity and welcomes applications from individuals with disabilities. Accommodations are available upon request. Experience a safer and more accessible world with us.
About Traka (Assa Abloy)
With a global workforce of nearly 61,000 employees, Traka (Assa Abloy) stands as a leader in access solutions. We empower our team members to advance their careers and make a meaningful impact. Join us in our mission to create a safer, more secure, and accessible environment.
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