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Technical Support Analyst

3 months ago

Mississauga, Ontario, Canada XIT SOLUTIONS CANADA INC. Full time
Position Overview

The Technical Support Analyst plays a crucial role in assisting users who encounter challenges with their computer systems. This position requires a proactive approach to problem-solving and effective communication skills.

Key Responsibilities
  • User Assistance: Address inquiries from users facing technical difficulties.
  • Research Solutions: Utilize user manuals, technical documentation, and other resources to identify and implement effective solutions.
  • Training and Guidance: Offer training and advice to users based on their specific challenges.
  • Documentation: Maintain a comprehensive log of issues and resolutions for the benefit of other support analysts.
  • Team Supervision: Oversee the activities of other technical support personnel within the team.
  • System Support: Provide assistance with business systems, networking, and internet-related issues.
  • Troubleshooting: Diagnose and resolve a variety of technical problems efficiently.
Qualifications
  • Education: A Bachelor's degree is required.
  • Experience: Candidates should have between 1 to 2 years of relevant experience.
  • Employment Type: This is a permanent position.
  • Language: Proficiency in English is necessary.
  • Work Hours: The role requires a commitment of 35 to 40 hours per week.
Screening Questions
  • Are you currently legally authorized to work in Canada?